One client gained $100 Million in Incremental Cash in One Year.  Read the Case Study here.

Our Solutions: Business Process Outsourcing Services (BPO)

In today’s highly competitive, unpredictable, and dynamic marketplace, organizations are challenged with improving productivity and realizing organizational efficiencies. Healthcare executives are consumed with clinical enterprise initiatives and often lack the time and the resources to manage non-core, non-clinical, and resource intensive functions.

ESI is the industry’s premier provider of fully diversified, end-to-end BPO services. Our inventive technology, pioneering eligibility and registration services, TPA solutions, and complete business office services are integral to helping our customers control costs and cultivate growth. The all-inclusive ESI solution combines personnel, processes, and technology for a customizable total solution.

Benefits:

• Significant competitive advantages
• Increased compliance
• Reduced financial risk
• Enhanced operational flexibility
• Quality personnel
• Improved financial and clinical performance
• Increased operating margin and cash flow
• Improved bed/capacity management
• Cost reduction through labor arbitrage and economies of scale
• Improved processes and workflows
• Operational transparency
• Improved service quality and strengthening insured-agent trust, and patient mix
• Increased customer satisfaction while reducing administrative costs
• Optimized application processes
• Maximized ROI on IT investments and infrastructure

ESI associates are thoroughly trained and highly skilled, and we continuously strive for knowledge enhancements and process improvement through internal quality management initiatives and external assessment and accreditations.

Service Categories:

• Administration
• Finance and accounting
• Registration, patient access, eligibility screening, and utilization management
• Data integrity in all information systems
• Charge capture audit
• Customer care/support services
• All patient financial services and follow-up
• Supply chain and pharmacy management