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We believe in balancing the Company, Colleagues, and Clients equally to support future growth. We are socially responsible and invest our time and resources in activities that bring measurable value to the communities we serve.
We believe:
- People are inherently capable, aspire to greatness, and have the power to choose.
- Principles are timeless and universal, and are the foundation for lasting effectiveness.
- Leadership is a choice, built inside out on a foundation of character.
- Great leaders unleash the collective talent and passion of people toward the right goals.
- Habits of effectiveness come only from the committed use of integrated processes and tools.
- Sustained superior performance requires perspective, balance, and focus on achieving results and on building capacity.
Operational Heritage:
ESI has made the strategic commitment
to bring its 17-year heritage of helping organizations
improve financial and operational performance to the
profit and not-for- profit sectors.
Senior Resources:
ESI focuses senior resources at every
stage of the process, bringing expert attention to an
organization's mission-critical problems.
Constituency Management:
ESI works with all
constituents-unions, employees, management, vendors and
citizens-to build consensus for the path forward and
resolve complex issues.
Leadership:
ESI’s proven track record in dealing
with high-profile situations assures we have the
sensitivity and understanding to help leaders move
forward.
Deep Roots:
ESI has deep roots into government,
State & Federal, Payor and Provider markets, and claims
adjudication.
Professional Team
Leo Lopez
President and CEO
Leo Lopez has been Chairman, President and
Chief Executive Officer of ESI since he founded the
company in 1989. ESI’s focus on
solutions for the revenue cycle industry has brought
about the recovery of over $5 billion for healthcare
organizations over the past decade. ESI has been a
pioneer in the healthcare industry for patient
eligibility advocacy programs, managing difficult public
and private business solutions for large safety-net and
university hospitals, as well as performing partial and
full business process outsourcing for administrative and
revenue cycle management. Responsibilities include
development and advisory of strong board of directors;
provide fundamental advocacy and promote the
organization and stakeholders change related to the
organizations mission, and support motivation of
employees in the organizations products, programs, and
operations.
Mr. Lopez has over 38 years experience in the
healthcare industry in a variety of senior executive
positions: Chief Executive Officer University
Hospital – UMDNJ; Hospital Corporation of America; Chief
Operating Officer at Memorial Sloan-Kettering Cancer
Center; Associate Administrator at Stanford University
Hospital & Clinics; Administrator, Department of
Clinical Laboratories Johns Hopkins Medical
Institutions and Washington University Medical Center.
In addition, Mr. Lopez worked in Healthcare Finance on
Wall Street as Vice President and Regional Manager for
Donaldson, Lufkin & Jenrette Securities Corporation, TX
and Vice President, Healthcare Finance Group, NY.
Mr. Lopez has a BS in Business Administration, Masters
in Healthcare Administration, and Certification in
Nuclear Medicine Technology from Washington University,
St. Louis, Missouri, and Certification in Medical
Technology from Northwest Texas Hospital. Mr. Lopez
currently serves as Chairman of the Board of Directors
for ESI, MediClaim, Inc., Savoy Senior Care, and Estill
Medical Technologies, Inc.
Lisa I. Riding
Executive Vice President & Chief
Operating Officer
Lisa Riding serves as Executive Vice President
and Chief Operating Officer for ESI, where she has been
instrumental in ESI development and expansion, and
played a lead role in the development and implementation
of the company’s strategy to focus its operations on
select markets that offer the potential for higher rates
of growth. Her priorities are to build the brand and
market awareness associated with the founding of the
Revenue Cycle outsourcing industry, build a demand for
the ESI range of services by focusing on ESI programs
that drive cash improvement, consolidation, integration,
risk reduction and increased efficiencies for our
healthcare providers.
In Ms. Riding’s 5+ years with MedAssets prior
to joining ESI, she has focused on development
strategies in the Western United States, Corporate
Health Systems, and key vendor relationships. She
has been the executive-in-charge of over 300 revenue
cycle programs including several corporate clients such
as Catholic Healthcare West, Banner Health, Adventist
Health, Alegent Health, Sutter Health, Norton Health,
Sun Health, Legacy Health System, St. Joseph Health
System, Tucson Medical Center, Ascension Health and
Ministries, and multiple other projects including 200
charge master projects, 10 corporate standardization
programs, over 500 Comparative Rate Modeling Programs,
and several 200 Charge Capture Audit Programs.
Prior to joining ESI, Ms. Riding served in a
number of executive positions including: MedAssets
Net Revenue Systems as Principal and Regional Vice
President; Chief Operating Officer of Managing Partners
and Advanced Healthcare Solutions; Fraud and Abuse
Specialist for the OIG focused on hospital compliance;
Executive Director for HMI Inc. focused on charge master
and revenue cycle programs; Director of Education and
Clinical Services of the AAPC focused on
continuing education for physician and hospital HIM
professionals; Senior Medical Consultant for
Medicode focused on coding, reimbursement, managed care
contracting and continuing educational programs; and
Surgical Services at the University of Utah.
Her commitment to excellence and ongoing educational
experience is evidenced by her many degrees,
certifications, and professional accomplishments.
Lisa has a large amount of industry recognition for her
frequent participation and speaking engagements at
national conferences for the HFMA, AHLA, AAPC, AHIMA,
and other industry educational events and programs
focused on revenue cycle management, reimbursement,
coding, and medical management.
In addition to her position at ESI, Lisa
is very involved and committed to helping move
forward the mission of the Meals on Wheels
Association of America Foundation to feed more
seniors, The Health Careers Foundation, a non-profit
organization providing scholarships and low interest
loans to non-traditional students pursuing a degree
in the healthcare field, and Women Executive
Leadership, a non-profit organization whose purpose
is to increase the number of women on corporate
boards by recognizing and connecting accomplished
women and future expanding their influence within
their respective business communities.
Douglas Elwell
Doug Elwell services as the Executive Vice
President for ESI, where he oversees the company’s
Federal, State and County Government Services,
Safety-Net and Public Provider Services. Mr.
Elwell is responsible for strategy, management,
operations and business development for this business.
Services include programs that increase cash flow and
funding such as Disproportionate and Medicaid Upper
Payment Limit Payments, Federal Capital Funding,
Indigent Charity Care Funding, Public Health Funding,
and Third Party Administrative Services. The
Government and Public Services group of ESI has built a
reputation in the Public Health System, Municipal
corporations, Public hospitals, Public Health
Departments, County Hospital and Health Districts, and
Community Health Networks and Providers for unsurpassed
professional services performance.
Prior to joining ESI, Mr. Elwell was a
Principal of Health Management Associates (HMA),
responsible for the financial aspects, consulting, and
special projects for many hospitals, counties, and state
entities. Among his clients were Parkland Hospital
in Dallas, Maricopa Integrated Health System in Phoenix,
the State of Indiana, the State of Louisiana, the Los
Angeles County Department of Health Services, San
Francisco County, Catholic Healthcare West, HHC, and
community Projects in Kansas City. Mr. Elwell as
served as the President of Health and Hospital
Corporation (HHC) of Marion County, a municipal
corporation operating the largest public hospitals and
public health department in the State of Indiana. In
this role he significantly increased health care-related
federal revenues from various sources to HHC and the
State of Indiana. With over 30 years of
experience, Doug has held various positions with private
hospitals and health systems including Chief Financial
Officer and Chief Executive Officer, during this time he
development expertise in managed care, hospitals
operations, and finance. He also held a
Nurse Home Administrator license as part of his duties.
Highlights of career include: Ancilla Systems, Inc.,
Vice President of Managed Care; St. Joseph Community
Hospital, and St. Joseph Medical Center, Fort Wayne,
Chief Executive Officer; St. Elizabeth Hospital, Chief
Financial Officer; Michigan Health Care Corporation,
Controller; Brown & Root Inc. Senior Internal Auditor;
and Peat, Marwick, Mitchell & Co, Senior Auditor.
He started his career in Public Accounting and auditing
for healthcare entities and publicly held corporations.
Mr. Elwell holds a B.B.A, from the University of
Wisconsin, Madison, WI and M.S.A. from the University of
Notre Dame, IN.
Mr. Elwell currently sits on the Board of
Indiana Primary Health Care Association, National
Association of Public Hospitals (Treasure), Greater
Indianola’s Progressive Committee, and YMCA.
Claudia Garlitz Forrest
Claudia Forrest serves as Senior Vice President
for Business Development, Research and New Program
Development that is instrumental to strategic growth at
ESI. Her responsibilities include building
the Revenue Cycle Management Business Process
Outsourcing Programs, providing key research to
governmental programs, key involvement in tactical and
strategic product planning.
She joined the ESI executive team in 1998,
after providing managed care consulting services for
more than 30 years. Her focus has included
governmental programs such as Medicare, Medicaid,
SCHIPs, and Medicare Part D. She has been
instrumental in the development and implementation of
business processes for the accurate capture of health
care services delivered to these special populations and
the appropriate and timely billing of services.
Claudia lead the development and technology team in the
creation and delivery of a unique pharmacy billing
application uniquely designed for Medicare Part D
providers without retail pharmacy technology
capabilities.
Prior to joining ESI, Claudia provided independent managed care consulting services and served as Senior Consultant with The Pace Group, a national managed care consulting firm, working with over 40 managed care plans across the country including private for-profit, non-profit, provider-owned, payor-owned and governmental based health care programs. Claudia’s expertise includes feasibility analyses, development and implementation, re-organization, marketing, and benefit strategy. She has served on a national Medicare Committee addressing barriers to managed care; served as chairperson for the State of Michigan Governor’s Conference on HMOs, and is an active participant in many healthcare industry organizations, forums and associations.
Kimberly McNary
Kim McNary joined ESI as Senior Vice President
for BPO Operations. As such, Kim oversees all of
the ESI Operations, BPO and CBO Activities, Revenue
Cycle Services, Customer Support/Client Services,
Product Development, and Implementation Services.
Her responsibilities include developing leadership,
training, and accountability for all the various
functions of ESI businesses.
Kim has more than 20 years of BPO
Operations, training management, six sigma,
operations, claims editing systems, Medicare
compliance, consulting, program and process design,
and implementation services experience. Prior to
joining ESI she served in many management roles with
Tenet Healthsystem in multiple locations across the
nation, including Philadelphia, PA, Boca
Raton, FL, Frisco, TX and most recently, Dallas, TX.
Positions included Director of BPO Process and
Training for hundreds of regional business office
employees; Director of Operations for Medicare CBO
and RBO based business office functions. She
also brings a wealth of experience is developing
training programs, coordinating interface and
communications between IT, operating departments and
clients as VP of Operations and Customer Service for
HealthLogic Systems.
Damitia Boyd-McKinney
CPA Controller
Damitia Boyd-McKinney serves as Controller for ESI. She oversee all financial operations, internal and external reporting, treasury management and ensures compliance with all financial and contract reporting requirements. She is also responsible for preparation and coordination of budgets/forecasting, cash projections and internal controls to assure safeguarding of assets and reliability of financial statements.
Ms. Boyd-McKinney has over 30 years of experience in the financial arena. She has worked in management of corporate offices with both domestic and international operations. She has also work as a consultant to small and medium size business in establishing their accounting departments, developing policies and procedures for internal controls and financial reporting.
Damitia received her Bachelors of Science degree in accounting from Tennessee State University and has been a licensed CPA since 1986. In her spare time mentors with various youth groups and is an avid girls basketball supporter.
George A. Angrick
George has worked with ESI since 2003 and is
responsible for the transactional data interchange of
the ESI modules and for integration of our processes
with Client legacy systems. As the Director of
Electronic Data Interchange, George’s role is crucial to
the technological and data capture aspect of ESI’s
services. George is also responsible for
overseeing and developing processes that are designed to
enhance Client systems and performance. His role
makes it possible for literally millions of transactions
to be processed for various hospital, manufacturing, and
transportation Clients.
Prior to joining ESI, George was the Chairman
and Founder of Medidal Corporation, which specialized in
moving paper documents and transactions to electronic
interchanges. He was instrumental in building a
business that was surrounded by the philosophy of moving
Clients to paperless environments and enabling disparate
systems to talk to each other.
Anita Grimmer
Anita brought her talents to ESI in 2003 and
her specialty focuses on the integration of hardware and
software in the areas of control and communication.
Anita’s role focuses on real-time systems and solutions,
and acquisition and delivery of critical information
using currently evolving technologies.
Andrew Behrens
Andrew joined ESI in 2006 and is responsible
for all engineering projects related to technology
components of healthcare service delivery
infrastructure, including network security, software and
database development, and systems integration.
Andrew is responsible for maintaining technical
expertise and providing Client-centric solutions for
operations and system implementation. Andrew’s
areas of expertise include hardware design and
fabrication, building of search engines and databases,
eligibility operations, pharmacy operations, and
Medicare functions.
Andrew Angrick
Andy joined ESI in 2006 and is responsible for
all aspects of internet, web, and program application
and development. As the Director of Web and
Application Development, Andrew is responsible for
developing Client-specific and industry-standard
web-based OCR workflows and technologies capable of
reading unstructured documents. As a recognized
expert in web and application development, Andrew is a
creator of high-end internet business service sites and
currently has a patent pending. He is also
responsible for the creation of automated billing and
coding workflows and for the creation of processes to
extract data from paper and turn it into an automated
procedure.
Prior to joining ESI, Andrew was a member of
the executive technology management at Medidal
Corporation. He was responsible for creating
capabilities which would enable the capturing,
compression, encryption, and transferring of document
images to the Medidal processing system. Andrew
played an intricate role in the implementation of
thousands of web sites worldwide. Andrew’s
experience is extensively rooted in healthcare data
management and he has a wealth of experience in building
and implementing automated systems, centralized claim
queues, and web-based technology.
Andrew’s work experience encompasses heavy
data and technology background with organizations
such as the State of Illinois, Galyan’s, and John
Deere.
Robert DeLucia
Bob has worked with ESI and its Clients since
2003, and has played an important role in the delivery
of healthcare systems to our Clients. He has over
30 years experience in the healthcare industry, and is
responsible for development, implementation, and support
of Client proprietary accounting and financial systems.
Robert has in-depth experience in strategic
planning, analysis, project management, and execution.
He is responsible for supporting Clients in a Patient
Financial Service and Business Office environment.
Clifford E. Perry
Clifford Perry has been the Director of
Medicaid Eligibility Operations since he joined the
company in 1991. His responsibilities include
planning, organizing and directing the activities that
convert hospital self-pay cases to revenue-generating
Medicaid-eligible accounts.
Diane T. MacElree
Diane T. MacElree joined ESI as Senior Project
Director responsible for project management,
implementation activities, detailed operational
assessments, training and process enhancements during
client engagements.
Ms. MacElree brings 30 years of healthcare
revenue cycle experience to our clients. Most recently
as Director of Patient Financial Services for an
outsourcing firm, she mentored management staff in the
implementation of system enhancements, staff training
and analysis of accounts receivable for multiple
hospital clients achieving cash receipts at or above
cash goals and reducing aged receivables greater than 90
days, from greater than 35% to 15% for multiple hospital
clients. She also transitioned processes off shore by
developing and managing the work plan, training and
mentoring off shore managerial staff.
Previously, as a principal consultant for
Siemen’s Medical, Ms. MacElree provided interim
management for revenue cycle enhancement projects
focusing on appropriate charge capture, registration
accuracy and liquidation of receivables for numerous
clients across the country. By evaluating and organizing
management and staffing, she maximized efficient work
flow and integration with automated processes. Ms
MacElree provided assertive transition management skills
for system upgrades, conversions and distressed
financial situations. She served as a revenue cycle
resource for the sales team and clients.
Ms. MacElree has twelve years of operational
experience in the acute hospital setting. She was
employed by the University of Pennsylvania Health
System, a four hospital system with over 3,000
physicians. While in the acute care setting, Ms.
MacElree served as hospital liaison for implementation
of numerous successful system installations and
upgrades.
